Refund & Returns & shipping Policy
Refund and Returns Policy
Please note we do not accept any returns on custom or stock items.
We do not offer refunds.
Our goods are packaged with the greatest of care especially when being transported via courier. Please inform us immediately if any goods arrive damaged in transit.
Shipping
We are based in Hermanus, Western Cape.
We offer a country wide shipping service. We use PUDO and The Courier Guy
For more info on PUDO, please visit their website here. https://www.pudo.co.za/index.php
For smaller items a small fee will be added on for packaging costs.
For larger items, thin, delicate backdrop cutouts, wall decor, and clocks – an additional fee of R30 will be added to ensure your package is securely packed.
You may send your own courier to collect, but an additional fee of R20 will be added for packaging and admin costs.
When using the locker option you can enter your physical address in the search by location bar, on the link below. And then tell us which PUDO locker or courier guy depot we can send your parcel to.
https://www.pudo.co.za/where-to-find-us.php
If you would like to book your own parcel delivered via PUDO using the locker to locker service, please contact Jill, who will gladly assist with this. R50 Locker (Hermanus Courier guy depot) to locker/depot of your choice (very small parcel – please note only 1 item approx A5 size.
and R60 for more than 1 item A4 size locker (Hermanus Courier guy depot) to locker or depot of your choice.
You may also send the courier to collect from our address but then you will have to collect from a PUDO locker or Courier guy depot (Please use own courier/pickup for this option)
If you are local (Hermanus-Western Cape) area you can opt for local pickup, or use this option if you wish to send your own courier.
Please select the options on the checkout page.
Stock items are generally dispatched within 1 to 2 working days. Custom cake toppers are processed within 1 to 2 days.
Please note we do not do custom enquiries ( except for our Shweshwe range)
Please note delivery to Cape Town Metro is generally the next day. Outlying areas 1 to 3 days. All other provinces can take 3 to 5 days.
Please feel free to reach out to us at info@laserandlace.co.za or click the whatsapp button if you have any queries or concerns.